Start a conversation

F.A.Q's

Feel free to read about the most frequently asked questions.

  • How to remove downloaded assets

    We understand that you may want to save your space on storage by deleting downloaded assets from time to time, especially if you do not need them anymore. Here is how to follow 1) Find the character a...

  • How to change the storage location for Projects and Assets

    You can change the storage location in case that you do not have enough space on your disk. Please note that if you download many assets the used space could be big. We strongly recommend that you sel...

  • Animated GIF is not working

    Create Studio currently does not support animated GIFs. When imported, the studio will only show the first frame. In the meantime, you can convert the GIF into WebM using other apps like CloudConvert....

  • Where to find Update Logs

    You can find information about our update just inside your CreateStudio app. On  the Welcome screen, click on the avatar > select Updates, and that's it. ;)...

  • Integration with Vidello hosting platform

    Now, you can easily upload any videos you made in Create Studio into Vidello hosting platform with just a simple click.  Let me show you how to do it. First of all, you need to connect both apps. To d...

  • How to a share Create Studio project template via Google Drive and Dropbox

    You can share your Create Studio project template with our support team via Google Drive or Dropbox shared links. If you have an ongoing trouble ticket with Support, the Export Template button is acti...

  • How to reset your password

    You have two options to reset your password. 1) You can just use the Forgot password option on the log in page. 2) Change your password inside the software by clicking on the Account tab.   And reset ...

  • On how many computers can I install Create Studio?

    The answer is simple - you can install Create Studio to up to two computers (using the commercial license) or just one if you have the Personal license. If you decide to switch from one computer to an...

  • Does Create Studio work offline?

    Unfortunately, you need to have an internet connection all the time to be able to use Create Studio. There are two reasons behind this. 1) Create Studio is full of assets such as animated characters, ...

  • Recommended System Requirements

    Recommended system requirements Apple: macOS 10.10 (Yosemite) and later Windows: Windows 7 and later  RAM: 4GB (Recommended 8GB or more) Hard Disk Space: 4GB for program installation (would need even ...