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Billing

Contact us if you need any advice regarding your billing...

  • How to work with the store (marketplace)

    The Store is here! Let us show you how to work with it :) The system is straightforward, you need to purchase credits first, then get access to locked templates, characters, or other assets... Once yo...

  • How to re-activate/cancel All-access pass

    In case you decide to cancel your license, simply contact our support team with details about your account. If you need to change payment details for any reason, please contact our support team with d...

  • How to request a refund

    We hate to see you on this page. But if it's really inevitable, please submit a ticket to our Billing team here with all the required details. We will process your refund shortly. Please be reminded t...

  • Where to find my invoice

    Once you completed the purchase, we will have sent you an email with the information about the transaction. You can find the invoice as an attached file. In case you want to update your billing inform...