FAQs
Frequently asked questions
Can I create or import my own characters?
What is your refund policy?
What are the pricing options for CreateStudio?
What's Included in the All Access Pass?
Can I add characters to existing videos?
Why does CreateStudio generate high and low-resolution versions of my media files upon import?
How do I exit the editor and return to the home page?
Why isn’t the payment page completing my order?
How can I remove old installations and reset my CreateStudio license?
Why don’t I have the same credits in CS 4.0 as I did in CS 3.0?
What are the minimum system requirements for CreateStudio?
How do I check which version of CreateStudio I have installed?
Do I get CreateStudio 4.0 automatically if I purchased an earlier version?
What's included in the $67 Lifetime Deal?
Where to download the latest version