Troubleshooting
Solutions to common problems
Error: You have reached the maximum number of installations
Error: The app you're trying to install is not a Microsoft-verified app
Error: This app can't run on your PC
Error: Java Script Error
Error: Unknown Error
Error: Windows protected your PC
Error: Error Opening file for writing
Error: CreateStudio cannot be opened
Error: Cloud storage detected
Error: Project can't be opened
Error: Missing media files
Error: There was a problem downloading the resource
(Windows) Assets not showing in the menu/project
No error message but can't log in
(Mac) Assets not showing in the menu/project
Character voices not synced with mouth movements
(Mac OS) Black screen after opening the app
(Windows) Rendering process not completing
(Mac OS) Rendering process not completing
Dispute a Music Copyright Claim
(Mac) Scroll not working
Experiencing a Bug?
Importing media is stuck
(Windows) Black screen after opening the app
(Windows) Security issue