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1. Identify if you're running a proxy or not

  •  Click on Start
  •  In the search bar, type Proxy Settings
  • Select Proxy Settings (System Settings)
  • Under Manual Proxy Setup, if this is turned ON, you are running a proxy server.


2. If Proxy is used, disable the proxy server

Under Manual Proxy Setup, click on Set up


Set the toggle switch to OFF. Click Save.



3. Troubleshoot it as a security issue

Temporarily disable your firewall and any security app that might be running in the background.


4. Troubleshoot it as a network issue

Refresh your network connection. To do this you can simply powercycle your modem.

Best if you could connect to a different network.



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  1. Lisa

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