Problem Downloading Resources

CreateStudio assets are saved in the cloud and can be downloaded as needed.

In case you get the error below while downloading assets,

Here are the possible causes:

• Security issue
• Permissions issue
• Network connection

What to do:
1. Disable the computer's firewall temporarily. 

2. Check for third-party security software and turn it off OR  whitelist CreateStudio in the security app. 

Example: How to Whitelist CreateStudio in Norton App - CreateStudioPRO

3. Run the app as an administrator.

Right-click CS Pro > Run as Administrator

4. If you have done all of the above and you are still unable to log in,

you can try whitelisting CreateStudio Pro URLs on your computer.

See: How to Whitelist CS Pro URLs on Your Computer 

In some instances, the restriction can be on the local network. There are some WiFi routers with inbuilt security that can restrict your access to certain URLs. 

You can try going into your router's GUI** and whitelisting the addresses listed below.

**varies depending on the brand and model

In some workplaces where networks are much more secure and are maintained by an IT team, you may need to contact your administrator to whitelist these addresses:

https://assets.createstudiopro.com

https://autoupdate.createstudiopro.com

https://api.createstudiopro.com

5. If the steps above don't resolve the issue, power cycle your modem to refresh the connection, or best if you could connect to a different network.